Keynote Speakers

Thursday 11 January 13.00-14.00 in Studion Keynote 1 - Participation in innovation? A conversation to explore practical experiences of working with coworkers’ participation.

Sofi W Elfving

Sofi W Elfving is heading the Service Systems Research at Ericsson Research


where she is responsible for driving research related to business model transformation, servitization and digitalisation within the area of Service Systems and IoT. Elfving joined Ericsson in 2011 from a position as Business Development Manager in the Product Lifecycle Management (PLM) business. Elfving’s expertise resides at the interface between products and services thus span areas like service and product innovation, product service systems, business development, integrated product development, and strategies for automation. Elfving holds a MSc in Mechanical Engineering and a PhD in Innovation & Design with a particular focus on Collaborative Product Development efficiency in manufacturing firms. She is a board member at RISE Interactive and at the Service Research Center, Karlstad University.

Lucia Crevani

Lucia Crevani is associate professor in business administration specialized in


organisation theory, with a PhD in industrial engineering and management from KTH, the Royal Institute of Technology in Sweden. Her research focuses on organising processes, leadership, the introduction and use of digital technology, gender and intersectionality, new workplaces and work practices – all phenomena that she explores inspired by perspectives that bring to the fore processes, social interaction and materiality. She is active in the NMP research group (New Management Practices) at Mälardalen university – a group that applies critical, interpretative and process-oriented views on organizational phenomena. She is also one of the Swedish chapter-coordinators of the international Research Group on Collaborative Spaces.  Her work has been published in international journals such as Management Learning, Leadership, Project Management Journal, Scandinavian Journal of Management, Ephemera: theory & politics in organization.

Annakarin Sandén

Annakarin Sandén, developer of innovation at Eskilstuna municipality. Responsible for managing a part of an organizational change called “Bold ideas”. Working with innovation management in public sector is briefly about: Create and adjust structures, cultural change, building capacity of leaders and employees, designing learning processes and workshops to foster and boost innovation.


Friday 12 January 9.00-10.00 in Filharmonin Keynote 2 - U.S. and Japan Approaches to Cybersecurity from an Organizational and Quality Perspective 

A common belief among those assigned to protecting organizations is that the key to cybersecurity can be found in technology solutions. A closer analysis of the everyday challenges facing those working to protect organizations, however, reveals that cybersecurity is, above all, an organizational challenge.  Recognition of this practical reality is extremely limited in the university coursework offered in cybersecurity in both Japan and in the U.S.  
We can view successful cyberattacks as cases of quality failure on the part of host organizations.  By contrast, quality success, applied to this domain, involves keeping an organization’s digital system free from malign influences.
Moreover, if an organization’s digital system  has been penetrated, is that organization then able to detect that intrusion? If so, can that organization isolate and then eliminate the attack. Detecting and responding to process abnormalities is, of course, a key capability of the quality discipline. Both Japan and the U.S. have strong but different potential assets for insuring cybersecurity. We will explore these possibilities.  

Robert E. Cole  



Robert E Cole
Professor Cole is Emeritus Professor at the Haas School of Business and Dept. of Sociology at the University of California, Berkeley. He is also  visiting researcher at ITEC, Doshisha University, Kyoto.
Robert Cole is a long term researcher on Japanese work organization with a particular focus on quality improvement, innovation and organizational change. He is  a member of the International Academy of Quality (IAQ) since 1993 and ASQ since 1979.  Awarded Eugene E. L. Grant Medal, American Society of Quality, May2014. “For a lifetime commitment to rigorous research into the sociological phenomena that influence quality practices within the work environment and stimulate innovative action through the participation of workers, and publication of his research results in the world’s most influential quality and management journals.”
He has written extensively on quality improvement in the American and Japanese automobile and software industries. A recent publication: “The Japanese Software Industry:  What  Went Wrong and What Can We Learn From It,” California Management Review, Fall, 2014.   


Friday 12 January 13.00-14.00 in Filharmonin Keynote 3 - Collaborative Research on Organizational Innovation and Change

I will present an engaged scholarship process model for conducting various kinds of collaborative research.  The model suggests four ways to engage practitioners and other stakeholders in research problem formulation, theory building, research design, and problem solving.  I will also discuss ways that collaborative research can be published and make contributions for advancing knowledge to theory and practice.  I will use the Minnesota Innovation Research Program as an example of conducting collaborative grounded-theory building.

For reference, please see Welcome aboard to new edition of Engaged Scholarship course.Or book by Van de Ven, A.H. 2007. Engaged Scholarship: A guide for organizational and social research, Oxford, U.K. Oxford Univ. Press.

Andrew Van de Ven

Andrew H. Van de Ven is Professor Emeritus in the Carlson School of the


University of Minnesota. He received his Ph.D. from the University of Wisconsin at Madison in 1972, and taught at Kent State University and the Wharton School of the University of Pennsylvania before that.

He teaches courses on the management of innovation and change, organizational behavior, and engaged scholarship research methods. Van de Ven's books and journal articles over the years have dealt with the Nominal Group Technique, organization design and assessment, inter-organizational relationships, organizational innovation and change, and engaged scholarship research methods.

He is co-author of 13 books, including: The Innovation Journey (1999, 2008), Organization Change and Innovation Processes (2000), Handbook of Organizational Change and Innovation (2004), Engaged Scholarship (2007, which won the 2008 Terry best book award from the Academy of Management), and Managing Knowledge Integration across Boundaries (2017), all published by Oxford Univ. Press. During 2000-2001 Van de Ven was President of the Academy of Management, and he was founding editor of Academy of Management Discoveries (2013-1017).