Person-centred care and communication

Developing Swedish telephone nurses’ gender competence

The project aims to map if and how awareness about aspects such as sex, gender, age and ethnicity affects the assessment and outcomes of calls to the national telephone advice service, Swedish healthcare Direct (1177).






Main financing

The Swedish Research Council

Project manager at MDH


Inger Holmström


A further aim is to develop an instrument measuring such aspects, and to test an educational intervention for telephone nurses to develop their awareness about these issues. We have found that the most common caller is a native Swedish middle age woman. However, male callers more often get referral for a doctor’s appointment, while women to the same extent get self-care advice. An instrument has been developed and tested in both a population- and a. student sample. We have also made a pilot-test of the educational interventions, which was perceived as beneficial by the telephone nurses.